A few months ago I recieved a call from Telecom.
They were ringing to tell me thay had a new Broadband Plan - Go Large.
They also said that the Plan that I was on was a 'sunset plan' and I could stay on it if I wished but the new Go Large plan would give me the same speeds without the Data Cap.
They did say that if I did do large downloads in peak times they might slow my connection down but otherwise I would notice no difference.
Who could resist, although I rarely reached my data limit on the plan I was on, in fact this only happened once or twice during school holidays, funny that eh.
But who could resist - I don't download movies at peak time or any other time and if my kids do a large download and service for them is degraded as a result well what's that to me?
So I changed to Go Large.
Big mistake, my service was degraded despite my relatively low data download usage.
I don't know what plan Ian is on, but he posted on his problems he was having internet speed in December
After numerous complaints Telecom has now come clean. Go Large is not performing as promised.
Telecom has admitted it made an error with its Go Large broadband plan and is to credit customers of the service.
An internal technical review of the service, launched in October, identified an issue with how internet traffic was being managed on the plan, Telecom said today.
With around 60,000 customers on the Go Large service, the refunds were expected to total $7.5 million to $8.5 million.
Telecom has also decided to temporarily stop signing up new customers on to the Go Large plan until it has completed further reviews into the service.
Existing Go Large customers will have the option to stay on the plan with a revised traffic management policy.
The Commerce Commission is also investigating after receiving complaints the service was not delivering what was promised.
I await with baited breath to see what Telecom offers to rectify this situation and how much my refund will be.